Set up SecureOps

Officers share their location when they check in or out. The system compares it with the site and flags anything outside the geofence.

Shows sites, geofences and on-duty officers on a map in the dashboard.

Needs: GPS check-in verification

While an officer is checked in and the app is open, their position is updated every few minutes and shown on the live map. It stops at check-out, and the officer can always see when it is on.

Needs: GPS check-in verification

Officers take a live photo with the camera when they check in. Ask for it at chosen sites (in each site’s settings) or at every site.

One phone or tablet fixed at a site. Each officer checks in on it with their staff ID and PIN. Set devices up in Settings → Kiosk devices.

Check-ins, book entries and incident reports are kept on the phone and sent when the network returns. The office sees the time the officer pressed the button and when it arrived.

Officers press and hold to alert the control room and their supervisor with their location. An SOS nobody answers within two minutes goes to the operations manager.

QR checkpoints on patrol routes, with alerts for missed checkpoints.

Night-shift officers confirm they are safe at set intervals.

Officers whose required licences are missing or expired are marked “Not deployable”. From phase 3 they cannot be put on a roster.

Warns about licences, documents and contracts before they expire, on the dashboard and in the officer app. Choose how early in Settings → Officers & contracts.

Keep a passport photo on each officer record, so supervisors and clients can recognise who is on post.

Record Ghana Card or other ID numbers. They are stored encrypted, and only people allowed to see private details can read them.

Record a guarantor’s name, phone and address for each officer.

Bring in officers, clients and sites from an Excel or CSV file, with a check of every row before anything is saved.

Proposes a roster from staffing requirements, leave and rest rules. A manager approves it before officers see it.

Ranks available officers to cover a missed shift and notifies the replacement.

Officers request swaps and leave from their phone for approval.

Officers write a start-of-shift report, time-stamped entries and a handover instead of a paper book. Entries cannot be changed once sent; corrections are added as amendments.

Officers report incidents with photos from their phone. Critical ones alert managers at once. Managers investigate, resolve and close them.

Written instructions for each site, kept version by version. Officers read and confirm each new version in the app, and supervisors see who has not.

Supervisors complete a checklist on site with photos, notes on the officers on duty and a score. Clients see the result in their portal.

Clients raise service complaints in the portal (or the office records them). Each has a response and a resolution target, and the client follows it to closure.

Replaces the paper gate book at sites that record visitors and vehicles.

Each client signs in to see their sites, who is on duty, attendance, incidents, inspections and complaints. Give access from the client’s page.

Clients see on-duty officers at their own sites on a map, with how fresh each position is.

Needs: Client portal, Live operations map

SOS, escalations, serious incidents and complaints by email to the office; incident summaries and complaint updates to clients. Set the email account in Settings → Email & SMS.

SOS and escalations to managers, new rosters and shift reminders to officers, by SMS through your provider (Arkesel, Hubtel or mNotify).

Notifications through an approved WhatsApp Business provider.

Monthly invoices from contracts, payments, receipts and statements.

Pay calculated from approved attendance, with payslips for officers.

Clients pay invoices by mobile money or card through a payment gateway.

Needs: Client billing